- Haters expose vulnerability- Take heed of what their general complaint is. If someone sends you a nasty email, remove the emotional negativity from it and focus on the main idea. While your hater may have phrased it in a not-so-nice way, at the end of the day they had a point. By absorbing criticism and learning from your mistakes, you will make yourself a better person at what you do.
- Haters can be converted-From my experience at working in retail, we are always encouraging customers to fill out our survey, so that we can better our service in the future. Of course we get negative calls here and there, it doesn't mean that they will never come to your store again, it just means that they weren't satisfied with their client experience. But that is why the survey is there, so that next time that customer comes, you will be able to provide a better overall experience and maybe turn that hater into your #1 fan.
- Haters bring attention- We always remember when something bad happens, because drama always follows. If a group of people spread word about how bad your service is, then take it into account that you can fight back, your way. Take the criticism, but show that you are working on improving and accept feedback with an open mind. That way, you will not only draw attention to your organization, but you will also encourage active participation from the public. In turn, they will recognize your willingness to improve and be sure to return to see your progress.
To read more on the benefits of haters, click here.
Do you have your own personal hater? Will you be 'welcoming haters'? Let us know!
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