Monday, February 4, 2013

Customer's Fire Off at Applebees

There have been quite a few viral photos featuring receipts with famous signatures or funny messages. Applebees' most recent mishap is neither. This past Thursday, a church pastor brought her congregation to the popular chain Applebee's. At the end of their visit, the waiter gave Pastor Bell the receipt, with an additional 18% automatic tip, Applebee's policy for parties of 8 or more.

Pastor Bell was not pleased with the automatic tip. In response, she wrote the message below on the receipt:
Needless to say, Bell did not feel that the waiter deserved much of a tip. One of the servers' coworkers took a picture of the entire receipt and posted it on Reddit where people went off. Separately, Applebee's found out and fired not only the photographer, but also Bell's server. This ticked people off even more. Many found Applebee's and Bell in the wrong. Bell for treating a server so poorly and Applebee's for failing to stand behind its employees. Bell has since apologized, calling the incident a "lapse in character." Reddit users have vowed to never visit the franchise ever again and are calling for Applebee's to rehire the affronted server.

What do you think? Was Applebee's right to fire the server, even though he/she didn't take the photo? Or should Applebee's have defended its employees? Let us know!

1 comment:

Maggie Adofo said...

I don't think Applebees was right for firing the waiter because it is a difficult job. Everyone is not always going to be happy with your style. As far as the tip, .. well if that is what the customer thought was appropriate then I guess it should be left up to the customer to decide how much should be given.

xo
Maggie
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