My last major typo was about a month ago, while sharing a blog post on Facebook about a controversial topic - and my mistake was caught by a Facebook user.
Naturally, I deleted the post entirely within minutes of the initial posting, which also removed the rude comment calling out my mistake.
I have tried to be typo-free ever since, however, with the hastiness in which we all use social media ,I am bound to make more mistakes.
My example is on a small scale when it comes to typos but what if I were the PR social media manager for a national organization and made the same mistake? Would there be severe consequences? Would I be fired?
There is a lot to think about as budding PR pros when it comes to typos and grammatical errors. As I wrote in an earlier blog post, grammar mistakes are my biggest pet peeves and clearly do not fly in this industry. Typos, because they are so easily avoidable, are even worse than grammatical errors. All it takes is some proofreading.
If you didn't remember to proofread however and find your self in a typo catastrophe, here are three ways to recover from a typo on social media provided by PR Daily:
1. Own it, quickly: Respond directly, rather than deleting the post. Though a user’s comment can be rude or ugly, a simple “thank you for pointing that out” would have sufficed. Addressed the comment right away, will help to build credibility for the organization.
2. Keep it short and keep it sweet: Though an answer is most certainly warranted, less is more. A big explanation can leave you equally vulnerable. Trying to justify a typo will only lead even more conversation in the public eye. Not a good idea.
3. Accept it: Even if you didn’t make a mistake, what’s published on social media is fair game and everyone has different tolerance levels (especially when it comes to hot topics like religion and politics). Although you invite people to comment, “like,” and tweet, you take the risk of getting an answer you might not like. Don't take things personally; keep your head held high.
Have you made a mistake on social media? How did you handle it? Let us know!