On
Monday, September 15, online shoppers of UrbanOutfitters.com were shocked to
see the store offering customers the chance to buy a “vintage” Kent State
University sweatshirt splattered in red coloring, which looked like blood. This
sweatshirt is a clear reference to the 1970 campus shootings at Kent State and
the school soon released a statement saying they took “great offense” to the
promotion and sale of this sweatshirt. Kent State University wasn’t the only
outraged audience though.
Angry
customers took to social media to express their disbelief at how once again, Urban
Outfitters has gone way too far. In addition to the bloodstained appearance of
the sweatshirt, it was also priced at $129.00 and there was only one available.
While Urban Outfitters CEO Richard Hayne did release an apology, it was
defensive in nature, apologizing for those who may have felt “offended” and
defended the integrity of Urban Outfitter’s vintage line.
However,
in the last several years, this is just one of many Urban Outfitters clothing
scandals. A brief timeline includes the following incidents:
2012: Urban Outfitters comes
under fire for selling a $100 t-shirt mimicking the design of star patches
Jewish people were forced to wear during the Holocaust
2011: Urban Outfitters labels
a clothing line and accessories “Navajo”
2010: Urban Outfitters debuts
the “Eat Less” t-shirt
2010: Urban Outfitters sells a
t-shirt in a color combination labeled “Obama/Black"
2003: Urban Outfitters angers
the African-American community with a Monolopy knock-off titled “Ghettopoly”
Over
the years, these incidents have begun to pile-up and as a public relations
student, I’ve begun to wonder if perhaps to Urban Outfitters, any publicity is
thought of as a good publicity? While us Strategic Communication students learn
early on this line of thinking is actually harmful to one’s brand reputation
and message, Urban Outfitter’s actions have lead me to strongly believe they
think otherwise. While most organizations seek to avoid controversy and utilize
crisis communications in the event of a slip-up, it’s an interesting debate
onto which side of this spectrum Urban Outfitters seems to fall. Time and time
again though, they continue to seemingly provoke public controversy, but one
begins to wonder: how far is too far?
As
public relations students, what do you believe? Has Urban Outfitters gone too
far this time? Let us know in the comments below!
This guest blog was written by PRowl staff member Rachel Draghi.
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