Monday, November 11, 2013

Lipstick Backlash

Recently, Sephora had to do a bit of crisis management. About a week ago, the cosmetics chain had to pull a lipstick off of its shelves after receiving backlash from customers. The lipstick shade, titled "Celebutard," was a part of the Painted Love Lipstick line by Kat Von D. While the nude hue flatters most consumers, ironically, it didn't set well with many. 


The majority of the negative response came from mothers of children with developmental issues who were not a fan of the use of the derogatory word. Kim Stagliano, managing editor of Age of Autism, wrote in a Huffington Post blog"People with disabilities are the last to benefit from what some might call 'political correctness,' and what I would call basic human decency. 'Retard' is still bandied about - even by people I like a lot, like Howard Stern and his crew, who still have wack packers with the R word in their name."

Once realizing the mistake, Sephora issued this statement saying, "It has come to our attention that the name of one shade of a lipstick we carry has caused offense to some of our clients and others. We are deeply sorry for that, and we have ceased sale of that shade both in our stores and online."

Lipstick creator, Kat Von D, did not share the same sentiment. Although it has since been deleted, she reportedly tweeted, "At the end of the day, it's just a f**king lipstick." 

Do you believe it's "just a lipstick" or is it an offensive and insensitive term to a large group of the population? Do you think Sephora handled this crisis effectively? We would love for you to share your thoughts below!

For more information: http://www.huffingtonpost.com/2013/11/07/celebutard-lipstick-sephora_n_4233966.html#slide=more240278

http://www.prdaily.com/crisiscommunications/Articles/15577.aspx

1 comment:

Maggie Adofo said...

I believe Sephora handled this effectively. At the end of the day as angry as she may be its the customers who are providing Kat Von D with a business so, if it offends the customers you apologize graciously and change the name.

xo
Maggie A
LOVE MAVIN